Refunds, Returns, & Exchanges (Return Policy)
Last updated on June 21st, 2023
Introduction
Desert Pearl Mushrooms, LLC ("Desert Pearl Mushrooms") is committed to your satisfaction. If you have purchased digital/hard goods/subscription from Desert Pearl Mushrooms and are unhappy with the product received, you may be eligible for a refund/partial refund if requested within 30 days of the original purchase date, minus the cost of return-shipping.
In some cases, credit toward a future purchase may be issued, or a pre-order may be created for you if the product you wish to purchase or re-order is currently out of stock.
Refunds of Hard Goods:
To be eligible for return and refund, the following steps must be taken:
- Refund must be requested in writing by contacting refunds@desertmushroom.com with your order number.
- Request of refund must be made within 30 days of the original purchase date.
- Hard goods must be returned to Desert Pearl Mushrooms immediately, according to the instructions you will receive once contacting refunds@desertmushroom.com as directed in step 1.
- The item(s) must be unused and returned in the original packaging, in like-new, or re-sellable condition, as determined in Desert Pearl Mushrooms’ sole, reasonable discretion.
Desert Pearl Mushrooms does not accept returns or exchanges on damaged items due to gross negligence or willful misconduct. In many cases, shipping insurance may be included, and eligible claims may be pursued through the shipping agent with your tracking information. However, if the item you received is incorrect or damaged in production, we will gladly exchange it for you or provide a refund on a case-by-case basis.
We do not take title to a returned item until it arrives at our facility. At our discretion, a refund may be issued without requiring a return. In this situation, Desert Pearl Mushrooms does not take title to the refunded item.
Non-returnable Items:
The following items are non-returnable as stated at the time of purchase on http://www.desertmushroom.com or on http://shop.desertmushroom.com
- Shipping Costs
- Perishable Items (e.g.: spawn, liquid culture, etc.)
- Fresh Produce
Refunds of Digital/Subscription Based Goods:
To be eligible for a refund on any digital/subscription based goods, the following steps must be taken:
- Refund must be requested in writing by contacting refunds@desertmushroom.com with your order number.
- Request of refund must be made within 30 days of the original purchase date.
Desert Pearl Mushrooms is committed to its consumers, and while we stand by our policy as written above, we also want to understand how we can resolve the dissatisfaction and better understand how we can serve you.
Please contact us at refunds@desertmushroom.com for any questions related to our policy, or simply to let us know how we can help.
Desert Pearl Mushrooms, LLC
31 N 6th Ave, Ste 105-520
Tucson, Arizona, USA 85701
refunds@desertmushroom.com
(520) 815-6874
http://www.desertmushroom.com
http://shop.desertmushroom.com
